We are Customer Experience enablers & enhancers!
We are Customer Experience enablers & enhancers!
Mobile based Digital Content & Training platform for Customer Service Industry
DEXPERT enables customer facing staff to refine their approach in handling customers with finesse & professionalism in a consistent manner.
DEXPERT strives to make meaningful behavioural change in staff DNA to meet customer expectations.
Right Platform for your Customer Facing Staff
Future of MOBILE is the future of everything!
Knowledge Retention. Continuous Education. Powered by Digital.
Experiential Videos
100+ Real life Positive & Negative Customer touch-point scenarios
Micro Content
Bite sized for content retention
Vibrant Content
Customer centric operations & behaviour / Motivational
Gamified
Content, badges, leaderboards & certification
Vernacular
Multiple Indian languages with voice overs
Performance Management
Track, monitor, approvals, reporting
Individual Learning
Self learning & separate access for every staff for individual absorption
Group Learning
Virtual / trainer sessions for reinforcements
ROI
Customer & manager feedback mechanism of behavioural changes
24/7 Mobile
Anyday / anytime / @home / @ office
24/7 Trainer support
Anyday / anytime / @home / @ office