Robust Tool + Content + Learning Mechanisms + Support

Next-Gen Microlearning Tool

01

Robust Tool

Gamified Mobile app created with our
“staff’s environment” in mind.

Mobile is their world! How better to utilize
the current digital attraction for their betterment.

Strong Performance Management platform tracking
Usage statistics at all levels of the organization

Strong Feedback mechanism from the Customers,
Trainers & Managers for ROI

02

Vibrant “On the job” Content

400+ High Quality Audio / Videos based on
Customer touch-points

Scenarios - Phone conversations, Greeting,
Crowded receptions, difficult consultations,
risky service handling, closing bill quickly,
feedback conversations, handling conflict, etc.

Scenarios are matrixed - Operational touch-
points, Operational challenges, customer
understanding, behavioural aspects,
communication, etc

Multi-Language dialogues / Micro content
( scenarios < 3 minutes ) / Multi-Language
commentary Checkout some of the
scenarios - www.dexpert.co/videocontent

Content Services
Ongoing Execution Support

03

Multiple Learning Mechanisms

Self Learning

Virtual Classrooms

Trainer Interactions

04

Change Management / Training Support

Sound Change management system to push
our staff to better utilize the tool.

Change agents, trainers and Success Enablers
Support form the crux of the DEXPERT
Support Community