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Robust Tool + Content + Learning Mechanisms + Support
01
Robust Tool
Gamified Mobile app created with our
“staff’s environment” in mind.
Mobile is their world! How better to utilize
the current digital attraction for their betterment.
Strong Performance Management platform tracking
Usage statistics at all levels of the organization
Strong Feedback mechanism from the Customers,
Trainers & Managers for ROI
02
Vibrant “On the job” Content
400+ High Quality Audio / Videos based on
Customer touch-points
Scenarios - Phone conversations, Greeting,
Crowded receptions, difficult consultations,
risky service handling, closing bill quickly,
feedback conversations, handling conflict, etc.
Scenarios are matrixed - Operational touch-
points, Operational challenges, customer
understanding, behavioural aspects,
communication, etc
Multi-Language dialogues / Micro content
( scenarios < 3 minutes ) / Multi-Language
commentary Checkout some of the
scenarios -
www.dexpert.co/videocontent
03
Multiple Learning Mechanisms
Self Learning
Virtual Classrooms
Trainer Interactions
04
Change Management / Training Support
Sound Change management system to push
our staff to better utilize the tool.
Change agents, trainers and Success Enablers
Support form the crux of the DEXPERT
Support Community